Terms and Conditions

Welcome to Wagg & Purr.

This website is owned and operated by Curious Cat Pty Ltd (ABN 36 661 147 048) (Operator) on behalf of AVet Health (Owner) under the domain name "www.waggpurr.com.au" (Website). Any reference to Wagg & Purr may related collectively or to one of the entities named above. You acknowledge that by accessing and using this Website or Products provided by Wagg & Purr you agree to be bound by the following terms and conditions (Terms). We reserve the right to change the Terms at any time. By continuing to use the Website, you agree to be bound by any amended terms and conditions. You should check from time to time to see if the Terms have been amended. The terms "we," "us," "our," "Wagg & Purr," "Curious Cat Pty Ltd," and the "Website" refer to the Owner whose registered postal address is PO BOX 76 Park Orchards, VIC 3114. The term Website includes any other website owned and operated by the Owner.

Usage

You acknowledge and agree that you will only use the Website on a personal and non-commercial basis and information obtained from the Website:

  • must not be used or permitted to be used for any commercial or non-personal purpose;
  • must not be removed, copied, or reproduced unless express permission is given by Wagg & Purr;
  • must only be used lawfully and in accordance with these Terms; and
  • must not be disrupted in any way, for example, by interfering with the software of the Website.

Functionality

The Operator, including but not limited to its directors, officers, employees, agents, representatives, and third-party content providers, does not under any circumstances make any warranty or representation that the Website will be uninterrupted or error-free.

The Operator makes every effort to ensure that the Website is running efficiently and smoothly; however, we take no responsibility and will not be liable for the Website being unavailable for any reason whatsoever.

Membership

In order to access some of the features of the Website, you will need to become a member.

If during the process of becoming a member you provide any information which is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend, terminate, or refuse both your current and future access to and use of the Website.

Orders

When you place an order with Wagg & Purr, it is an offer by you to purchase a particular Product or Products for the specified price shown on the Website at the time of the order and in accordance with these Terms.

Wagg & Purr reserves the right to reject your offer to purchase Products for any reason whatsoever, including but not limited to errors in pricing, errors in Product descriptions, you trying to purchase more than normal retail quantities, and Product unavailability. Under such circumstances, Wagg & Purr may contact you to make alternative arrangements.

Prices and availability of Products are subject to change without notice.

Wagg & Purr will not be held liable or responsible for lack of stock or sold-out items due to third-party supplier or manufacturer issues. In the event of this occurring, Wagg & Purr may contact you in order to offer an alternative item, refund, or credit.

Wagg & Purr reserves the right to limit purchases to normal retail quantities.

Intellectual Property

You acknowledge that all material published or appearing on the Website, including but not limited to designs, logos, graphics, images, icons, photographs, typefaces, software, data, information, pictures, and other materials, including all third-party content and user-generated content (collectively Content), is the sole property of the Owner. The Content may not be reproduced, published, or transmitted without prior written consent from the Owner. Infringement of copyright, trademark, and/or other intellectual property rights may result in civil and/or criminal penalties.

The words "Wagg & Purr" are a registered trademark and governed under intellectual property law. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.

All rights not expressly granted herein are reserved.

Privacy and Personal Information

Please refer to the Privacy Policy for further conditions relating to your personal information, what we collect, and how it may be used. By continuing to use the Website, you agree to the terms of the Privacy Policy (as amended from time to time).

Sharing Information with Veterinarians

When you submit your information on the Website, you consent to Wagg & Purr sharing that information with your preferred veterinarian. This allows your veterinarian to assist with any support related to the use of the products purchased on the Website.

Typographical Errors

In the event that a Product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Wagg & Purr reserves the right to refuse or cancel any orders placed for Products listed at the incorrect price. Such occurrences may warrant a refund or store credit and will be assessed on an ad hoc basis.

If there is any inconsistency between the prices shown in Wagg & Purr catalogues, emails, or other promotional material and the prices shown on the Website due to human or typographical error, Wagg & Purr reserves the right to nominate which price the Product will be sold for and Wagg & Purr will not be held liable or responsible in any way.

Content

You acknowledge and accept that:

  • The information provided on the Website or any other material accessed via the Website is general information and should not be construed or used as advice.
  • The content of the Website is subject to change without notice. Wagg & Purr reserves the right to update and make changes to the Website without any notice to users of the Website.
  • While Wagg & Purr makes every effort to ensure that the information and other material provided on the Website is current, reliable, accurate, and complete, all information and material on the Website is provided in good faith on an "as is" basis and to the extent permitted by law, we do not warrant or make any representations as to the currency, accuracy, reliability, or completeness of information and material provided on the Website.
  • The Operator, including but not limited to its directors, officers, employees, agents, representatives, and third-party content providers, does not accept any responsibility arising in any way (including negligence) and is not liable for any loss (whether direct or indirect) resulting from any reliance or action taken by you on any information or material accessed through the Website or for errors or omissions from the information provided on the Website.
  • Photographs, illustrations, and packaging images shown on the Website are a representation of the Products advertised, and the appearance of actual Products may vary.
  • You will make your own inquiries and seek independent advice before acting or relying on any information or material provided on the Website.

Third Party Links

The Website may contain links to other sites on the internet that are owned and operated by third parties (Third Party Website). Those links are provided to you as a free service for your convenience only.

Any dealing between you and a Third Party Website is solely between you and the owner of that website, and you use and access any Third Party Website at your own risk. You may not make any claim against Wagg & Purr in relation to your use and access to any Third Party Website. Any link from the Website directing you to a Third Party Website does not imply our endorsement or approval of that Third Party Website or any product or service being offered, provided, advertised, or promoted on that Third Party Website. To the extent permitted by law, we do not make or give any representation or warranty, whether express or implied, as to any matter relating to any Third Party Website, including but not limited to the currency, reliability, accuracy, and completeness of information provided on that Third Party Website.

Third Party Information

Information about the Products that are sold on the Website has been largely sourced from third parties who are the manufacturers, suppliers, and/or retailers of those Products (Third Party Information).

You agree and acknowledge that where the Website sets out Third Party Information, that Third Party Information is being made available by us to you as a free service for your convenience only. Whilst we will not knowingly provide incorrect information, any reliance on Third Party Information is entirely at your own risk. To the extent permitted by law, Wagg & Purr does not give any representation or warranty, whether express, implied, or otherwise, as to the accuracy, currency, reliability, or completeness of Third Party Information provided on the Website, and we are not responsible for inaccuracies or errors caused by incorrect information supplied to us by third parties.

Consumer Guarantees - Your Right to Refund, Replacement, or Credit

The Australian Consumer Law (ACL) is the national law for fair trading and consumer protection. Nothing in these Terms excludes, restricts, or modifies any right, remedy, or consumer guarantee available to you under the ACL.

You are entitled to a refund, replacement, or credit from Wagg & Purr when a product fails to meet one of the automatic consumer guarantees provided under the ACL, including that:

  • The product is faulty or of unacceptable quality;
  • The product does not match the product description; and
  • The product is unfit for the intended purpose (does not do what it is meant to);

The consumer guarantees will not apply where you have:

  • caused the product to become damaged (such as using the product in a way that it is not intended to be used);
  • mistreated or abused the product (intentionally or unintentionally);
  • received what you asked for but changed your mind, found it cheaper elsewhere, or decided you do not like the product; or
  • knew of or were made aware of the faults before you bought the product.

You will be required to provide proof of purchase if you wish to claim a refund, replacement, or credit from Wagg & Purr.

Limitation of Liability

Where an Act of Parliament suggests any term, condition, or warranty in the Terms and liability cannot be excluded, the liability of Wagg & Purr will be limited.

Wagg & Purr's total liability shall in no circumstances exceed:

  • in the case of products, the replacement of the products or the supply of equivalent products, the repair of the products, the payment of the cost of replacing the products or of acquiring equivalent products, or the payment of the cost of having the products repaired; or
  • in the case of services, the supplying of the services again or the payment of the cost of having the services supplied again.

Indemnity

You indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees harmless from and against any and all claims, demands, proceedings, losses, and damages (actual, special, and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your breach of any law or the rights of a third party.

Coupons and Discount Codes

Wagg & Purr may issue coupons or discount codes from time to time for use on the Website (Discount Codes).

Discount Codes:

  • Cannot be applied to previously placed orders;
  • Cannot be used in conjunction with other offers unless otherwise specified on the Discount Code;
  • Cannot be used for Prescription Medication or any item found on waggpurrpharma.com.au;
  • Are not transferrable (unless otherwise specified on the Discount Code) or redeemable for cash or credit; and
  • Must be entered prior to completing your order.

You acknowledge and agree that Wagg & Purr reserves the right to:

  • Modify the terms of, cancel, or restrict the use of Discount Codes at any time for whatever reason;
  • Exclude certain Products from Discount Codes.

Delivery

We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. Wagg & Purr does not accept any liability for loss or damage suffered by anyone as a result of any such delays, and we shall not be liable for any inaccuracy of information provided in relation to the date and time of delivery.

Wagg & Purr reserves the right not to ship to remote or rural locations.

Severability

If any portion of the Terms is deemed to be invalid, illegal, or unenforceable, that will not affect or impair the validity, legality, or enforceability of the remaining terms, and those remaining terms shall remain in full force and effect.

Capacity

You must be over the age of 18 years and/or able to enter into a legally binding contract to use the Website.

Law

These Terms and your use of the Website shall be governed by the laws in existence in Australia. Any claim(s) related to waggpurr.com.au, its constituents, and/or services provided by Wagg & Purr shall be governed by the laws of the state of New South Wales, and you agree to submit to having the matter dealt with in a court within New South Wales, Australia.

Contact

If you have any questions or concerns in relation to the Website or the Terms, please Contact Us.

Interpretation

Headings are for ease of reference only and shall not affect the interpretation or construction of these Terms.

Words denoting persons include natural persons, partnerships, limited liability partnerships, bodies corporate, and unincorporated associations of persons.

Words imparting the singular shall include the plural and vice versa. Words imparting a gender shall include every gender, and references to persons shall include an individual, company, corporation, firm, or partnership.

References to "includes" or "including" or like words or expressions shall mean without limitation.

Definitions

"Product" means the goods and/or services being offered by us and promoted through the Website.