Shipping and Returns Policy
Wagg & Purr | Curious Cat Pty Ltd | ABN: ABN 36 661 147 048
Welcome to Wagg & Purr. This Shipping and Returns Policy outlines the terms and conditions for shipping and returning products purchased from www.waggpurr.com.au (Website). By using our Website and purchasing products, you agree to be bound by this policy.
Shipping
Standard Delivery
- Estimated delivery of 1-3 business days after order is placed.
- Standard shipping is free anywhere in Australia.
Shipping Costs
Good news: it's free to most metro and major regional areas. If you don't happen to qualify for free shipping, the cost of shipping will depend on the weight of your order. You'll be able to see this on the checkout page before you proceed to payment.
Delivery Timeliness
We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. Wagg & Purr does not accept any liability for loss or damage suffered by anyone as a result of any such delays, and we shall not be liable for any inaccuracy of information provided in relation to the date and time of delivery.
Remote or Rural Locations
Wagg & Purr reserves the right not to ship to remote or rural locations where doing so puts the delivery beyond Australia Post’s standard envelope pricing for Australia.
Returns Policy
At Wagg & Purr, we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!
Returns Terms & Conditions
- We accept returns for up to 30 days from purchase, providing the item is unopened and in original condition (including packaging). For these purchases, you can return your order for exchange or store credit.
- You can return your order for a refund if the item is faulty, not fit for the intended purpose, or not as pictured on the website. Items returned after 30 days may not qualify for a refund or may incur an extra restocking fee.
- The customer is responsible for the cost of an item's return unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.
- A Wagg & Purr customer service representative must be contacted before returning goods. We can only offer refunds when we have arranged pickup and return through our courier service.
- We cannot offer refunds or exchanges on food, treats, or any edible items that are opened due to strict health policies. Please make your selections carefully and double-check your order before submitting.
Damaged Or Faulty Items
If you received a damaged shipment or product, please email photos of the damaged item to sales@curiouscat.com.au, include your invoice number and name, and we will work with you to resolve the issue.
Contact Information
For any questions or concerns regarding your order, shipping, or returns, please contact us:
Email: support@curiouscat.com.auPostal Address: PO Box 76 Park Orchards VIC 3114
